The Daniel Group, a leader in B2B customer experience, introduces the CX Institute, offering training and coaching to enhance CX programs. Leveraging insights from one million surveys, the initiative aims to bridge theory and practice in CX. Three programs will be launched: CX Program Leader Certification, CX for Executive Teams, and CX for Frontline Managers. The institute complements The Daniel Group's commitment to improving customer experiences. For more details, visit their website.
Read MoreTSplus is proud to be a regular winner of the Top Performer award from SourceForge, the world's largest software reviews and comparison website. Along with hundreds of outstanding reviews on other famous comparison websites, this reward acknowledges TSplus' quality and professionalism.
Read MoreEvery month, the TSplus development team releases at least one update for Remote Access and Advanced Security software; and every other month for the rest of the product line. For the past two years, these regular updates include a fair number of improvements focused on the user experience. Read on for more details.
Read MoreThe Daniel Group will host its annual CX Client Conference on Oct. 19-20, 2022, in Charlotte, N.C. The keynote speaker for this two-day event will be Fred Reichheld, the creator of the Net Promoter system of management.
Read MoreThe Daniel Group is pleased to announce that it has completed more than a million B2B Customer Feedback Surveys. The insights from this survey data will help The Daniel Group's clients continue to measure, manage, and improve their customer experience.
Read MoreBanckle Feedback Capture is a secure feedback collection tool to collect opinions, suggestions and ideas from customers. It supports i18n and many intuitive features like community building, topic rating, voting, graphical reporting and email alerts.
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