Report leaders defined as "high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center productsâ€

Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model

Solution designed to increase employee productivity and improve customer service

Solution designed to streamline communications for contact center agents and business users