Learn reasons why customers prefer chat before and after purchase and the best in class ways to improve online sales and customer support with live chat. This presentation explores 1. live chat industry research, 2. online sales, 3. shopping cart aba

Etech Global Services footprint grows as the leading live chat services provider with over 10 million chat sessions and stellar CSAT scores in 2011.

Lagan, a Division of KANA, announces Connect2Tell Web the latest self service module of its award-winning Local Government Solution.