The technology behind OpenAI's ChatGPT will be used to drive more empathic and personal conversations with customers at scale.
New Partnership Enables Ecommerce Brands to Leverage the Best AI Automated Customer Service Through a Centralized Helpdesk
Top Customer Service Industry Platforms Integrate to Leverage AI to Deliver a Better Customer Experience
HappyFox expands its portfolio of project management integrations with Asana
IVRs can accept alphanumeric characters and send pictures to make support easier
Jacada Joins Interactive Intelligence Global Alliance Program
Jacada technologies prove unique intellectual property in the Visual IVR space with multiple patents
Study reveals significant increase in call center performance and simplification of agent work
Jacada Visual IVR provides easy to use means of raising funds via mobile device
Helprace by Satisware, a customer service platform announced the release of a community platform as part of its product offering.
Leading computer security company selects eGain for Cisco Unified CCX™ to enable multichannel journeys for consumers and resellers worldwide
Web Browser-Accessible Help Desk Software Manages Expenses Via New Module.
Workamajig continues to invest, adding new features that work with Apple's latest Mac OS X Leopard Unix-based Operating System and Microsoft Windows.
