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Press Release
Feb 7, 2023
Thankful Leverages ChatGPT to Lead the AI Customer Service Revolution
The technology behind OpenAI's ChatGPT will be used to drive more empathic and personal conversations with customers at scale.
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Press Release
Oct 17, 2022
Thankful and Gorgias Partner and Offer Ecommerce Brands Customer Service AI With an Exclusive Automation Starter Pack
New Partnership Enables Ecommerce Brands to Leverage the Best AI Automated Customer Service Through a Centralized Helpdesk
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Press Release
May 10, 2021
Thankful and Zendesk Team Up to Launch Sunshine Conversations Integration
Top Customer Service Industry Platforms Integrate to Leverage AI to Deliver a Better Customer Experience
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Press Release
Oct 22, 2020
HappyFox Announces Integration With Asana, Enabling Customer Support and Project Teams to Collaborate Faster
HappyFox expands its portfolio of project management integrations with Asana
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Press Release
Jul 1, 2015
IVR Technology Group and Jacada Announce Partnership to Offer Visual IVR to IVR Tech Customers
IVRs can accept alphanumeric characters and send pictures to make support easier
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Press Release
Jun 9, 2015
Jacada Visual IVR Now Available on the Interactive Intelligence MarketPlace
Jacada Joins Interactive Intelligence Global Alliance Program
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Press Release
May 28, 2015
Jacada Awarded Additional Visual IVR Technology Patent
Jacada technologies prove unique intellectual property in the Visual IVR space with multiple patents
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Press Release
May 19, 2015
Jacada Releases Case Study on Agent Scripting for Priceline
Study reveals significant increase in call center performance and simplification of agent work
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Press Release
May 11, 2015
Humanitarian Organization Utilizes Jacada Visual IVR to Enhance Nepal Disaster Relief Donations
Jacada Visual IVR provides easy to use means of raising funds via mobile device
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Press Release
Jul 8, 2014
Helprace Launches Engaging User Communities as part of its Customer Service Software for Growing Businesses
Helprace by Satisware, a customer service platform announced the release of a community platform as part of its product offering.
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Press Release
Jun 22, 2014
Helprace Reinvents the Online Community Experience
Helprace by Satisware, a customer service platform announced the release of a community platform as part of its product offering.
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Press Release
Jan 29, 2013
ParetoLogic Selects EGain Customer Engagement Hub To Fuel High-Octane Business Growth
Leading computer security company selects eGain for Cisco Unified CCX™ to enable multichannel journeys for consumers and resellers worldwide
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Press Release
Aug 27, 2010
Cynergy Software Announces Help Desk Software Offering
Web Browser-Accessible Help Desk Software Manages Expenses Via New Module.
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Press Release
Sep 25, 2009
Web-Based Ad Agency Software
Workamajig continues to invest, adding new features that work with Apple's latest Mac OS X Leopard Unix-based Operating System and Microsoft Windows.
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