Strategic partnership enhances the Relevance Cloud™ to allow retailers to precisely determine the right contact channel for a particular customer - and provide a fully personalized experience to drive contact center conversions
LiveAdmins, provider of pioneering Live Chat systems to over 100,000 clients around the globe, has introduced 'Involve', a groundbreaking feature that lets businesses increase their websites' Return on Investment manifolds.
Read MoreBenbria®, a leading provider of mobile messaging and guest engagement software, announced today that it has become the official supplier of mobile guest engagement solutions for Preferred Hotels & Resorts. Loop® becomes the official mobile guest engagement solution for the world's largest independent hotel brand.
Read MoreCX Network has published an exclusive report detailing the key trends and challenges within customer experience in the past 12 months and what this means for CX leaders in 2016.
Read MoreNatural Training is celebrating their win in The National Customer Service Training Awards 2015, in the 'Customer Service Training Programme of the Year' category, for a programme developed and delivered to The Mall (Capital & Regional).
Natural Training created a game changing programme, which yielded outstanding results and proven long term benefits for The Mall.
Annual list showcases the 20 Most Promising CEM Solution Providers 2015. Ponvia makes it to CIOReview's top CEM Solution Providers list for its expertise in building and deploying a truly unified customer experience solutions.
Deltapath, leading provider of unified communications, contact center and videoconferencing solutions, was recognized as a "Vendor to Watch" in Video as a Service (VaaS) Provider for Midsize Businesses, in Gartner's latest Market Trends research report.
Read MoreKnoahSoft, a leading provider of workforce optimization solutions, announces availability of version 4.5 of its Harmony™ workforce optimization software suite
Moxie Pest Control is now making a positive social impact throughout the nation with their recently introduced Customer Service Scholarship. This scholarship is intended to support higher education in the community, and the name of the first recipient of the scholarship has just been announced.
Read MoreTagove Limited, London based tech startup has introduced a comprehensive and unique Live Video, voice and text chat software that enables businesses to increase sales simply by using the effective and convenient tagove communication tools to interact with visitors on their websites.
Who: KnoahSoft, a workforce optimization (WFO) solutions provider
What: Is a featured exhibitor in booth 604 at the 2015 Call Center Week Conference and Expo
When: June 15-19, 2015
Where: The Mirage, Las Vegas, Nevada
Who: KnoahSoft, a workforce optimization (WFO) solutions provider
What: Is a featured exhibitor in the Avaya booth(exhibit 621) at IAUG CONVERGE2015
When: June 14-18, 2015
Where: Denver, Colorado
Simplify360, Social Business Intelligence Firm announces the launch of its Interactive Dashboard. This dashboard allows real-time interactions with customers on various social media channels through a single platform.
Read MoreDiscounts for both the Instructor Book and Classroom (Student) Book are available in August. Discounts for the Classroom Book are usually only available for venues that purchase a full program. That requirement has been waived for August, 2014.
Read MoreAndert Consulting, LLC new site offers customer support for small business web design in local markets. Customer support department launches new state-of-the-art design web portal www.andertconsulting.com
Read MoreDo My Own Pest Control's CEOs recognize how far they've grown, acknowledging that the satisfied customer has always been the root of their success. To thank their supporters, Do My Own Pest Control will be running a month long, daily discount promoti
Read MoreSignet Mortgage Corporation has chosen Bown Crossing and Boise as home to its latest branch office, positioning the brokerage to provide high-end service to clients in Idaho and the Pacific Northwest with residential and commercial real estate loans
Read MoreLaunching a company to hire our disabled veterans, handicapped, and less fortunate. Tow partners have launched Dial Green US Inc. Funding is happening through crowd sourcing at Indiegogo.com under the campaign name "Final Frontier."
Read MoreThis session will help customer service and contact center professionals learn how to evolve from using social media as just a function into using it as part of a business strategy. Attendees will learn that when social is applied across the organiza
Read MoreOwnerdesk LLC enables vacation rental owners to provide better customer support and to earn better reviews by creating a cloud based customer support software specifically designed to meet a vacation rental owner's needs.
Read MoreUntil the end of the year, training venues and businesses interested in reviewing this program for potential use in whole or in part, can contact DTR Inc. to receive a coupon code to purchase the instructor book for $10 plus shipping.
Read MoreCustomerservice.ae, a leading magazine on customer service, is specifically focused towards industries in the UAE. The website provides detail analysis on the concepts and features of a profound customer service system.
Read MoreScreenSteps is the better, simpler, faster way to write content, share content with the team and update content. It integrates with Salesforce, Zendesk, Desk.com, and Wordpress so that your content can instantly fill up your preferred knowledge base
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