Mexico City, Mexico, November 24th, 2011 - Becky Carroll, Verizon Social Community Manager, Author of "The Hidden Power of Your Customers" announces that she will keynote the Instituto Mexicano de Teleservicios (IMT) 3rd Global Contact Forum.
Read MoreAt the start of National Customer Service Week, running from 4th - 8th October, Investors in People has developed a 'top tips' guide to help businesses get employees fully engaged in the drive to improve customer service and satisfaction.
Read More