customer-support-software | Media Room

Press Release Jul 20, 2023

Revolutionizing the Way Customer Support Teams Use Jira

TeamSupport Makes Unparalleled Enhancements to Jira Integration

Press Release Apr 20, 2023

Decreasing Time-to-Resolution Through Screen-Sharing: TeamSupport Releases New Live Chat Feature to Bring More Clarity to Customer Support Efforts

Through screen-sharing capabilities, agents and customers can easily navigate through troubleshooting issues.

Press Release Feb 16, 2021

Issuetrak Plans Exciting New Features for 2021, Looks Back on a Productive 2020

With more product updates than ever before, 2020 was a stand-out year for Issuetrak. Looking beyond the horizon, 2021 is shaping up to be even bigger.

Press Release Dec 2, 2020

Issuetrak's Upcoming 12.6 Release Enhances All-New Issue Hub Control Panel

Issuetrak 12.6 allows users to organize their Issue Hub control panel and mass update issues from a single screen

Press Release Jul 8, 2014

Helprace Launches Engaging User Communities as part of its Customer Service Software for Growing Businesses

Helprace by Satisware, a customer service platform announced the release of a community platform as part of its product offering.

Press Release Jan 25, 2013

Actsoft Improves Productivity Threefold with Soffront CRM

Soffront Software, Inc., today announced that Actsoft, Inc. has improved productivity threefold using Soffront CRM. Actsoft uses Soffront's Sales Force Automation, Customer Service, Customer Portal, and Outlook Integration modules.

Press Release Aug 27, 2010

Cynergy Software Announces Help Desk Software Offering

Web Browser-Accessible Help Desk Software Manages Expenses Via New Module.

Press Release Mar 3, 2010

Leading Live Chat Software Company Live2Support Launches Windows Desktop Application 3.0

Industry leader in live engagement solutions Live2Support has recently launched Windows Desktop Application 3.0, its latest upgrade to the Windows version of its live chat application with many innovative features and attributes.