Tagged cx
Press Release
The Daniel Group Announces Its Annual CX Client Conference
The Daniel Group will host its annual CX Client Conference on Oct. 19-20, 2022, in Charlotte, N.C. The keynote speaker for this two-day event will be Fred Reichheld, the creator of the Net Promoter system of management. Read More
Press Release
Loris Announces the Official Launch of Its Real-Time Coaching Technology for Digital Customer Service
The new technology provides real-time coaching, developed from years of empathy-based research, to enable customer care teams to handle the most challenging chat conversations Read More
Press Release
Socialbakers Recognized as the 'Most Popular Social Media Management Software' by SaaSworthy
Earning a 92% score based on a proprietary algorithm that calculates various SaaS product factors, Socialbakers won the top spot on the list of Most Popular Software in Social Media Management for Q1 2021 Read More
Press Release
CyberTwice and Contexta360 Sign a Strategic Technology Partnership That Delivers Enterprise-Grade Microsoft Teams Compliance Recording and Speech Analytics
The technology partnership will provide class-leading, policy-based call and video recording and advanced speech and chat analytics for sales, service, customer experience, compliance and call summary automation — all based on Microsoft Azure and Microsoft Teams, and integrated with Microsoft Dynamics CRM. Read More
