Though Social Media is universally pegged as high-priority for 2012, not all companies are listening. One bad experience might cost you a score or hundreds of customers.

Midlands based Willoughby PR's Retail PR team is celebrating after winning two well known retail accounts as well as retaining the Sharps account for an eighth year.

Demand for digital PR services continues to rise sharply, according to PR, search and social media agency Punch Communications.

UK online and offline boutique PR agency, PHPR Ltd, has been recognised for "demonstrating exceptional environmental performance" at Scotland's top environmental awards for business.