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Press Release
Apr 10, 2011
Temkin Group Research Finds That Voice Of The Customer Programs Will Radically Change Market Research Industry
Study Identifies 20 Leading Practices For Collecting And Responding To Customer Feedback That Will Require New Technology And Make Current Market Research Practices Obsolete
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Press Release
Mar 2, 2011
Temkin Group Research Finds That Facebook And Twitter Lag Other Channels For Communicating Feedback About An Experience
Study Of 6,000 US Consumers Reveals What People Do After They Have Very Good And Very Bad Experience With Companies. Analysis Looks At Differences By Age, Income, Education, And Ethnicity. Report Also Looks At The Customer Bases Of 143 Companies
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