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Press Release
Apr 3, 2024
Outvio Revolutionizes eCommerce Customer Support With the Launch of Outvio Desk
With Outvio Desk, eCommerce can finally manage the complete customer journey, from before to after the purchase, on one single platform with unparalleled control and efficiency.
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Press Release
May 4, 2022
Launching Now: Issuetrak 15 With Zapier Integration
Issuetrak, a leading Norfolk-based ticketing software company, now offers Zapier integration capabilities, supercharging its process automation and optimization capabilities by allowing customers to connect over 4,000 existing business apps with Issuetrak.
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Press Release
Nov 18, 2020
Aisera's Conversational AI Solution for Microsoft Teams Will Help Change the Future of Work
New AI Service Desk solution for Teams helps automate IT support and employee experience
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Press Release
Oct 21, 2020
Local Austin Company — Hayes Software Systems — Helps Schools Across the U.S. Continue Seamless Remote Learning
Hayes' User Group and Virtual Meetup will have a major impact on the ability of schools to transition to remote learning
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Press Release
Oct 20, 2020
Hayes Software Systems Wins 2020 CITE Technology Partner Award
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Press Release
May 4, 2020
Hayes Software Systems and Xclusive Staffing Collaborate to Provide Sanitization Services to K-12 Schools
Keeping K-12 Staff and Students Safe Through Sanitization Services
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Press Release
Apr 15, 2020
MetricNet Launches New Suite of Tools for Contact Centers and Technical Support Desks
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Press Release
Apr 14, 2020
Mechdyne Brings New Insight to Enterprise Process Workflow for Improved Productivity, Reduced Business Costs
Data-Driven Workflow Design Streamlines Processes for IT, Help Desk, Human Resources, Facilities, Accounting, Change Management
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Press Release
Apr 14, 2020
MetricNet Publishes 2019-2020 Contact Center and Technical Support Benchmarks
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Press Release
Feb 27, 2019
TSplus Expands Support Services
The release of TSplus version 12 brought big changes. With big changes can come big questions. The development team at TSplus understands this and has built a completely new support infrastructure. Additional support staff have been added and a new ticketing system has been implemented. Even more exciting is the introduction of new online help tools. Keep reading for further details!
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Press Release
Feb 7, 2019
RDS-Tools Upgrades Its Support System
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Press Release
Dec 10, 2018
TSplus Invests in a Brand New Support Portal
As part of TSplus' continuous efforts to provide the best possible service, the support team is pleased to announce the launch of its new ticketing system and knowledge-based integrated platform, built with FreshDesk. Expanding on the capabilities of the current platform, the new platform will improve the service TSplus provides to its worldwide clients on responsiveness, accuracy and quality.
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Press Release
Nov 14, 2018
Mechdyne's IT Remote Activation Service Saves Client Time and Money
Phone activation time cut in half for assisted living facility IT staff
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Press Release
Aug 15, 2018
Alloy Software Brings Relationship Mapping Into Express Solution
New release helps small and medium businesses gain a complete view of critical IT infrastructure
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Press Release
Jul 27, 2018
Alloy Software Honored as a Gold Winner in the 7th Annual 2018 Consumer World Awards
Leading ITSM/ITAM Solution recognized for excellence in Customer Service
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Press Release
Oct 25, 2017
Clinical EHR Users Validate Advanced Tech Support Improves Patient Care, Black Book Survey
4,446 nursing and physicians responding corroborate the quality of patient care improved with advanced clinical tech support services.
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Press Release
Jun 26, 2017
Hayes Software Systems Announces the Launch of a K-12 Focused Help Desk Solution, GetHelp
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Press Release
Mar 30, 2016
It's All About Talent - CRA Gets Placement on the Tech Elite 250 List?
Computer Resources of America, CRA, announced today that it has been named to the 2016 Tech Elite 250 list. This annual list honors an exclusive group of North American IT solution providers that have earned the highest number of advanced technical certifications from leading-edge technology vendors.
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Press Release
Oct 1, 2015
Sonoran Systems, Inc. Launches the Sonoran Enterprise Management (SEM) Front Desk Product
SEM Front Desk is built on and derived from Sonoran System's fifth generation carrier grade ArTrac G5 product line used in the wireless and telecommunications industries for decades. Front Desk has been rigorously tested and can be downloaded to the client's hardware. If the client prefers a turnkey solution Sonoran can include a Micro PC with the software pre-installed.
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Press Release
Aug 28, 2015
Sonoran Systems, Inc. Prepares for the Launch of the Sonoran Enterprise Management (SEM) Front Desk Product.
SEM Front Desk brings the powerful tools of Sonoran's large corporate users to small and medium sized businesses, attractively priced to fit their smaller budgets. Front Desk features tools for managing a Help Desk, customers, appointments, supply chain, inventory, distribution channels, and employee's work efforts.
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Press Release
Aug 18, 2015
Sonoran Systems, Inc. Prepares for the Launch of the Sonoran Enterprise Management (SEM) Line of Products.
SEM brings the powerful tools of Sonoran's large corporate users to small and medium sized businesses, attractively priced to fit their smaller budgets.
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Press Release
Jan 8, 2015
CSE Software Inc. Chosen to Provide Help Desk Support to the City of Naperville
The city of Naperville chose CSE Software Inc. for help desk support. Read the full press release to find out more information.
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Press Release
Jan 8, 2015
ThrottleNet Named Best in Quality by Small Business Monthly
St. Louis IT Firm is Recognized for Consistently Providing High Quality Products and Services to Clients
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Press Release
Aug 1, 2014
IT Solutions Firm Camino Information Services Announces Help Desk
Camino Information Services announces the availability of Help Desk as a service with affordable hourly and package rates.
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Press Release
Jul 8, 2014
Helprace Launches Engaging User Communities as part of its Customer Service Software for Growing Businesses
Helprace by Satisware, a customer service platform announced the release of a community platform as part of its product offering.
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Press Release
Mar 19, 2014
Citrus Introduces a New Chapter on Problem Management
A new dimension to the IT technical problems is worked out
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Press Release
Feb 13, 2014
Citrus Service Desk… A Fresh Approach to Service Management
Citrus Service Desk is already being used by some large organisations to improve operational efficiency. Citrus Service Desk v3.0 will be launched on 29th April 2014 at the Service Desk and IT Support Show, in Earl Court London.
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Press Release
Sep 19, 2013
ThrottleNet Named Best In Value by Small Business Monthly
IT Firm Honored for Providing an Outstanding Return on Investment for Clients as Their Technology Partner
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Press Release
Aug 14, 2013
ThrottleNet Achieves Gold Partner Status with Cloud Provider Intermedia
Gold Status designation indicates ThrottleNet's strong background and expertise in cloud technology
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Press Release
Jun 28, 2013
Sunrise Software's Sostenuto Awarded Service Desk Institute Standard for Performance Results Report Compliancy
Sunrise Software one of only two vendors globally to achieve industry standard certification for ITSM Reporting
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Press Release
Apr 8, 2013
ThrottleNet Named Best In Reliability by Small Business Monthly
Magazine recognizes St. Louis IT Firm for exceeding expectations on client projects
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Press Release
Jan 15, 2013
ThrottleNet in St. Louis Launches New Website
New website provides users with a video rich experience and highlights depth and experience of staff
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Press Release
Dec 8, 2011
The Business Software Directory, Buissy.com, Releases Version 1.0
Version 1.0 of Buissy.com, the place where you can find software in an easy way, is released. The amount of business software is increasing and Buissy.com has now grown to be the third most visited business software directory on Internet.
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Press Release
Sep 1, 2011
DeskCenter USA Inc. Announces Bundled Pricing
September 2011, New York - DeskCenter USA, Inc. is offering its award -winning IT Lifecycle Management Solution "DeskCenter Management Suite", an all-in-one client management software, in bundled solutions.
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Press Release
Apr 26, 2011
Customized Reporting and Dashboards for Frontrange Solutions HEAT® Help Desk Software
Increase end user accessibility and IT staff productivity with Stonefield Query 4.1 for Frontrange Solutions HEAT® Help Desk Software
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Press Release
Apr 12, 2011
IT Managed Services Provider My Instant Guru Announces New Business IT Service Programs
[Woodland Hills, CA, 2011] - Woodland Hills based IT managed service provider My Instant Guru is pleased to announce that they will begin offering new custom designed IT support plans specifically intended for small to mid-size companies starting20
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Press Release
Apr 4, 2011
Hong Kong Based Global Property Management Company Selects Navigis Managed Instance as ITSM Solution
Navigis Solution Offers Customer Full Suite of Service Now Applications
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Press Release
Mar 24, 2011
LiveTime Releases IPhone Client For Cloud Based ITSM Service Desk And Help Desk
LiveTime's native iPhone client now available for LiveTime Service Manager and Novell Service Desk 6.2 or later. Supports remote, mobile acccess to Cloud (SaaS) and on-premise ITSM Service Desk and Help Desk applications from LiveTime and Novell
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Press Release
Dec 20, 2010
OTRS Launches Website for Fast-Growing User Community in Spain and Latin America
User-friendly site provides quick access to Help Desk information and connections to others in Spanish speaking OTRS community
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Press Release
Dec 3, 2010
Magnoware Systems, Inc. Celebrates the DataTrack Help Desk System's 7 Year Anniversary
Magnoware Systems, Inc., a leading provider of IT help desk software, is proud to announce 7 years of the DataTrack System, the company's signature product.
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Press Release
Nov 8, 2010
Free Webinar: OTRS and GroundWork Open Registration to Open Source Webcast
IT managers learn to monitor help desk ticketing with real-time reliability
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Press Release
Oct 4, 2010
OTRS Opens Registration to Free Webinars on Cloud-Based Help Desk
Attendees learn to improve customer service and keep ownership of their data with the all-new OTRS OnDemand SaaS
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Press Release
Sep 22, 2010
OTRS Partners with Autonomic Resources to Deliver Open Solutions to Government Agencies via GSA Advantage
Partnership will help meet need for help desk deployments in the federal government
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Press Release
Apr 25, 2010
Help for the Help Desk
Blue Monster Digital has unveiled HelpDeskGuides.com, an innovative portal for businesses and IT professionals looking to improve CRM, increase productivity and speed issue resolution.
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Press Release
Apr 14, 2010
Spiceworks' Free Help Desk and IT Management Software Now Appeals to Larger Networks
Spiceworks is to release a new version of its help desk software with expanded features intended to help manage networks of up to 1,000 computers.
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Press Release
Mar 24, 2010
CCS Service Request 5.0 expands Microsoft Outlook Based Service Desk beyond IT to HR, Facilities, Marketing and other departments
Help Desk application provides consolidated service management application to automate processes across organizations.
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Press Release
Mar 19, 2010
Datacore Expands Help Desk Support
Datacore continues to expand and increase client support by hiring a new Help Desk Engineer
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Press Release
Jan 11, 2010
When ECO-logic becomes ECO-nomic : A new software to cut your IT energetic costs!
GIMI Green-IT is a new IT Energy Management software, dedicated to IT Managers and Corporate Departments.
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Press Release
Oct 29, 2009
FREE NET Business Solutions Sdn Bhd (FREENET) maintains ISO 27001 certification
FREENET has passed the ISO 27001 audit for the second year
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