Tagged interactive-intelligence

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Interactive Intelligence Launches Customer Engagement Cloud Service in the Middle East

 Interactive Intelligence PureCloud Engage℠ designed to help contact centers accelerate business impact, deliver consistent outcomes, and innovate the customer and agent experience Read More
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QPC Named Interactive Intelligence Gold Partner

 QPC recognized for meeting the highest certification standards for deploying Interactive Intelligence customer engagement, communications and collaboration solutions Read More
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Viacomms Telecom KSCC Named Interactive Intelligence Gold Partner

 VIACOMMS recognized for meeting the highest certification standards for deploying Interactive Intelligence customer engagement communications and collaboration solutions Read More
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Interactive Intelligence Global Customer and Partner Conference Draws 2,200-Plus Attendees from 42 Countries

 Conference highlights included a millennial-aged panel session, an industry expert panel session, and the launch of the company's new suite of distributed cloud services Read More
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Interactive Intelligence Positioned in the Leaders Quadrant of Magic Quadrant for Contact Center Infrastructure Report

 Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products Read More
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Interactive Intelligence to Deliver 'Customer Experience Management' Insights at CET Middle East Forum in Dubai in May

 Company's regional head to discuss how a multi-channel communication strategy can result in enhanced customer experience Read More
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Interactive Intelligence Customer Interaction Center (CIC) Software Achieves Certified Integration With SAP CRM

 Software provides an enhanced customer experience, increased agent efficiency, and lower deployment costs Read More
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Interactive Intelligence Adds Senior Staff to Enhance Cloud Communications Infrastructure, Service and Support

 Three VPs fill new positions to bring significant industry experience to the Interactive Intelligence Communications as a Service offering Read More
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Interactive Intelligence Releases Gateway, Media Server and SIP Proxy Appliance, Interaction Edge™

 Add-on appliance simplifies IT management and reduces costs for enterprises Read More
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Interactive Intelligence Acquires Netherlands Reseller, Brightware

 Acquisition gives Interactive Intelligence increased presence throughout the Benelux region Read More
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Interactive Intelligence and RKe Technology Sign Partnership Agreement in Kingdom of Saudi Arabia

 IT and telecom specialist to provide consultancy, implementation and support for Interactive Intelligence's range of unified IP business communications solutions Read More
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Interactive Intelligence Web Event Reveals Key 2012 Contact Center Trends

 Seven key contact center trends offer opportunities to drive down costs while improving the customer experience Read More
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Interactive Intelligence Acquires Contact Center Business of South African Reseller, ATIO

 Asset purchase agreement with ATIO Corp. gives Interactive Intelligence increased presence throughout Africa Read More
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Interactive Intelligence Inks Partnership Agreement with Alnafitha International for Kingdom of Saudi Arabia

 Reseller agreement enables systems integrator to offer unified IP business communications solutions from Interactive Intelligence Read More
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Interactive Intelligence to Host "Contact Center Consolidation and Centralization" Web Event

 Webcast presented by Drew Kraus and Brad Herrington has already attracted over 700 pre-registrants Read More
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Interactive Intelligence Positioned in Leaders Quadrant of Contact Center Infrastructure, Worldwide

 Report leaders defined as "high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products†Read More
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MWI Jordan Reports Benefits from Using Interactive Intelligence's Business Communications Software

 All-in-one IP communications software suite deployment results in improved customer service Read More
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Interactive Intelligence Completes Holding Company Reorganization

 Shares of new holding company to commence trading on the Nasdaq global select market under ticker symbol "ININ" Read More
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Interactive Intelligence to Release Customer Interaction Center™ Version 4.0

 Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model Read More
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Communications-in-the-Cloud Trends: Video Interview with Interactive Intelligence and Ventana Research

 Industry experts anticipate cloud-based communications to reach beyond fifty percent adoption rate over next seven years Read More
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Interactive Intelligence Offers Integration with IBM Lotus Sametime

 Solution designed to increase employee productivity and improve customer service Read More
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Interactive Intelligence to Host Contact Center Industry Web Event

 Panelists from COMMfusion, McGee-Smith Analytics, and Vanguard Communications to offer guidance for capitalizing on the latest contact center technology trends Read More
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Interactive Intelligence Awarded Best of Show at ITEXPO West for Cloud-based Communications Solution

 The Interactive Intelligence communications-as-a-service solution wins Best of Show award for "most innovative service" Read More
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Interactive Intelligence Offers Support for Microsoft Lync Server 2010

 Solution designed to streamline communications for contact center agents and business users Read More
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Interactive Intelligence Announces 2010 Third-Quarter Results

 Global provider of unified IP business communications solutions announces that revenues increase 26 percent Read More
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Interactive Intelligence Acquires Latitude Software

 Acquisition is part of the company's ongoing growth strategies and will add vertically-focused debt collection applications Read More
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Interactive Intelligence Brings First Communications-based Process Automation Solution to the Middle East

 To unveil Interaction Process Automation™ (IPA), an all-in-one communications-based process automation solution designed to automate people-intensive processes for mid-size to large organizations at MEFTEC 2010 Read More