Datatel Communications Inc., a leader in IVR Payments/Pay-By-Phone, spent months compiling and analyzing data with the intent of quantifying how much it costs small and medium-size businesses to process bill payments over the phone using a live staff.

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The guide provides an overview of IVR Payments and provides a detailed Needs Identification questionnaire with over 10 key areas to help teams accelerate their implementation.

Call Centers Improve Receivables Management