(e)merge, Managing Partner, Jamie Verkamp, has been selected to present as a featured speaker for the speakers showcase at the 2013 MGMA State Leadership Conference in Denver, Colorado.

Emotionally drained employees in the physician's office can create a negative experience for patients and big headaches for healthcare managers and administrators.

Why patient surveys and feedback don't tell you enough about the perception of your practice

The healthcare industry begins to recognize the value of portable marketing

Don't let healthcare customer service take a back seat while dealing with change.

The receptionist is where the patient experience starts, and if it is not up to par, your new patients may reconsider their plans for choosing you as their healthcare provider.