21st October 2013 brought good news for all phone-owners as British regulator Ofcom joined forces with international regulators in the UK, USA and Canada to crack down on 'spoof' callers.

Michael McKinlay, CEO of Sytel Limited, a global supplier of contact center solutions, has been named UK Industry Champion 2011 by ContactCenterWorld, for his work in promoting responsible automated dialing practices for outbound call centers.

Sytel Limited is launching an initiative, with immediate effect, to protect call centre operations from falling foul of Ofcom's new proposals to increase fines for non-compliance with its outbound dialling rules to £2million.