Magellan Solutions CEO Fred Chua is citing a need for more spaces to meet the demand of global businesses that look for offshore providers for their call center and business process operations this year.

Offshore Entrepreneur announced that it expanded its services to include outbound telemarketing, cold calling, and appointment setting services.

Recent studies have showed that prior to call center outsourcing, the majority of loyal customers have turned down the services of a particular company even if they have been subscribing or using their services.

Fusion BPO Services set up a new call center in the Zamboanga City of the Philippines. It has the facilities for 100 call center agents to work. It has plans to expand to 300 seats in the near future.