New research predicts that more and more consumers will use mobile devices to search for product reviews and ratings-a finding that has captured the attention of Reputation Changer.

Social networking offers many benefits to businesses, but also drawbacks-such as the ease with which consumers can issue complaints. According to Reputation Changer, complaints like these are ruinous for businesses.

A new report shows that online reviews have a direct impact on the prices that consumers are willing to pay-a finding that is particularly relevant for hotels and other small businesses. The report has garnered the attention of ReputationChanger.co

Microsoft has unveiled a new product to help small business owners protect their brand's online reputation-but professional firms like ReputationChanger.com say it may not be enough.