Company's regional head to discuss how a multi-channel communication strategy can result in enhanced customer experience

Software provides an enhanced customer experience, increased agent efficiency, and lower deployment costs

Report leaders defined as "high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center productsâ€

Solution designed to increase employee productivity and improve customer service

Panelists from COMMfusion, McGee-Smith Analytics, and Vanguard Communications to offer guidance for capitalizing on the latest contact center technology trends

The Interactive Intelligence communications-as-a-service solution wins Best of Show award for "most innovative service"