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Press Release
Sep 17, 2013
Clone Your Best Agents With SmartVoice Assist From Sinclair Voicenet
SmartVoice Assist enables contact centre operations to clone the skills of best performing agents whilst reducing the need for traditional classroom training
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Press Release
Mar 21, 2013
Kwik-Fit Financial Services Deploys New Workforce Management System from Sinclair Voicenet
New Workforce Management system will improve workforce planning and scheduling to increase efficiency and enable the delivery of a higher level of service to customers
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Press Release
Dec 3, 2012
North East Ambulance Service Deploys Workforce Management System To Enhance Operational Efficiency
New Workforce Management system allows real-time scheduling of staff and resources to reduce the reliance on overtime working and enhance the operational efficiency of the service
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Press Release
Jul 2, 2012
RIAS Deploys New NICE Workforce Management Solution From Sinclair Voicenet
New Workforce Management solution will enable RIAS to forecast demand more effectively, improve real-time adherence rates and meet service levels across six contact centres
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Press Release
Mar 26, 2012
Sinclair Voicenet Introduces Innovative Consultancy Service For Smaller Contact Centres
New consultancy service to optimise new or existing installations of interaction recording and quality management solutions to meet business requirements, reduce costs and deliver an improved customer service.
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