SmartVoice Assist enables contact centre operations to clone the skills of best performing agents whilst reducing the need for traditional classroom training

New Workforce Management system will improve workforce planning and scheduling to increase efficiency and enable the delivery of a higher level of service to customers

New Workforce Management system allows real-time scheduling of staff and resources to reduce the reliance on overtime working and enhance the operational efficiency of the service

New Workforce Management solution will enable RIAS to forecast demand more effectively, improve real-time adherence rates and meet service levels across six contact centres

New consultancy service to optimise new or existing installations of interaction recording and quality management solutions to meet business requirements, reduce costs and deliver an improved customer service.