Promoters and organisers of the South African Service Awards, Smoke Customer Care Solutions, have announced the winners of the 2011 South African Service Awards that took place over the period 1 September 2011 to 30 November 2011.

The launches in March of FNB's PayPal and MWEB's uncapped service generated a lot of buzz in the industry. But while MWEB's service is having an important impact, FNB's PayPal is disappointingly inadequate.