Dura Software appoints Chris Williams as CEO of newly acquired DVSAnalytics, Inc.

Enterprise-Class Workforce Optimization for Amazon Connect Customers

Art Herold Joins DVS to Support Southeastern U.S. and Latin America Partners

Kate Fechik Assumes a Leadership Role for Reseller Partner Initiative

DVSAnalytics Provides Seamless Access to Customer Recordings in Salesforce

Enterprise-Class Workforce Optimization for RingCentral Customers

DVSAnalytics Showcases Workforce Management and Engagement Software Designed to Meet the Needs of Today's Contact Center

North America speech analytics market is expected to reach $614.13 million by 2019, at a CAGR of 21.4% from 2014 to 2019.

KnoahSoft announced today generally availability of Harmony Cloud solution, a secure, enterprise-ready Workforce Optimization (WFO) solution delivered as a software-as-a-service (SaaS) application.

KnoahSoft will demonstrate its workforce optimization (WFO) solutions at Call Center Week June 10 - 14 in Las Vegas. KnoahSoft offers WFO solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce m

KnoahSoft, an Avaya Select Product Program Partner, will demonstrate its workforce optimization (WFO) solutions at the IAUG Converge 2013 Conference June 4 - 6 in Orlando, FL.

5 May 2010 - Speech analytics technology specialist Aurix is today announcing a partnership with US-based call recording and contact centre solutions company CallCopy. The partnership allows CallCopy's customers to take advantage of improved lev