Tagged voice-of-the-customer

GAINS Recognized as a Strong Performer on the 2023 Gartner® Peer Insights™ Voice of the Customers: Supply Chain Planning Solutions
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GAINS Recognized as a Strong Performer on the 2023 Gartner® Peer Insights™ Voice of the Customers: Supply Chain Planning Solutions

 100 Percent of GAINS’ Customers State They Are Willing to Recommend GAINS, the Only Recognized Supply Chain Planning Vendor to Get This Rating Read More
Survey Finds Listening to Customers is More Important for Businesses Now Than Before COVID-19
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Survey Finds Listening to Customers is More Important for Businesses Now Than Before COVID-19

 For many, the coronavirus pandemic made customer relationships more important—even though customers were spending less. Read More
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SandSIV Announces Restructuring of Business Units

 SandSIV has recently announced the creation of three new business units. This is as a direct result of the recent acquisition and subsequent integration of two other companies, CustVox and Alliera. Read More
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Only 2% Of Firms Have Mastered Voice Of The Customer, According To New Temkin Group Research

 Study Of 192 Large Firms Provides An Extensive Benchmark Of Maturity Levels For An Important Customer Experience Management Capability Read More
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Apple Delivers Best Experience For New Computer Buyers, But HP And Dell Are Not Far Behind

 Study Of More Than 800 Computer Buyers Shows That Apple Delivers Best Experience Across New Computer Purchase Process, With Largest Gap In Customer Service Read More
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Amazon.com, Regions, And USAA Earn Top Spots In The 2011 Temkin Web Experience Ratings Of 119 Firms

 Study Of 6,000 U.S. Consumers Shows That Only 7% Of Companies Deliver Good Online Experiences; TV Service Providers, Internet Service Providers And Health Plans Are The Worst Read More
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Study Shows Customer Experience Management Is On The Rise

 Survey Of 200+ Large Companies Highlights Customer Experience Efforts And Changes SInce Last Year Read More
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Temkin Group Research Finds That Voice Of The Customer Programs Will Radically Change Market Research Industry

 Study Identifies 20 Leading Practices For Collecting And Responding To Customer Feedback That Will Require New Technology And Make Current Market Research Practices Obsolete Read More
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Temkin Group Research Finds That Facebook And Twitter Lag Other Channels For Communicating Feedback About An Experience

 Study Of 6,000 US Consumers Reveals What People Do After They Have Very Good And Very Bad Experience With Companies. Analysis Looks At Differences By Age, Income, Education, And Ethnicity. Report Also Looks At The Customer Bases Of 143 Companies Read More
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Temkin Group Research Shows That Customer Experience Efforts Will Increase In 2011

 Survey Of 170 Large Companies Highlights Customer Experience Success In 2010 And Strong Ambitions For 2011 Read More
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Temkin Group Finds That Social Media And Mobile Phones Are Emerging Channels To The Voice Of The Customer

 New Temkin Group Research Analyzes Data From 119 Large Organizations With Voice Of The Customer Programs Read More
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New Temkin Group Research Finds That Ony 5% Of Voice Of The Programs Are Fully Effective

 Temkin Group Unveiled Its Voice Of The Customer Assessment Tool With Data From 199 Companies That Completed The Assessment Read More
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New Temkin Group Research Discusses The Evolution Of Customer Feedback Programs

 A New Breed Of Applications Called Customer Insight And Action (CIA) Platforms Help Automate Leading-Edge Voice Of The Customer Programs Read More
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Temkin Group Announces Workshop For Customer Experience Leaders

 Workshop in Boston on September 20th called "Creating A Customer-Centric Organization" will help executives transform their organizations. Read More
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Only 3% Of Companies Are Customer-Centric Organizations

 Temkin Group Releases New Report, "The Current State Of Customer Experience," With Results From Survey Of 140 Large North American Companies. Analysis Shows The Activities And Ambitions Of Customer Experience Efforts. Read More
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Customer Experience Success Requires Four Organizational Capabilities

 Temkin Group releases a new report with its customer experience competency model. The report also includes an assessment tool that companies can use to gauge their customer experience maturity. Read More
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60% Of Companies Want To Lead Industry In Customer Experience

 Temkin Group Survey Of 400+ Companies Highlights Current State Of Customer Experience Read More
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Revol Wireless saves over $500,000 with Predictive Analytics Solution from AnswerOn

 Solution enables cost effective targeting of at-risk customers, increasing customer satisfaction and longevity Read More