Customer service and eCommerce industry veterans will lead eGain Deutschland

A knowledge management pioneer is recognized for its trendsetting innovations

World's largest online bike store chooses eGain® Mail™ to deliver superior email customer service for business growth

Relationship with TFOUR will fulfil the market need for superior customer service solutions

Insurance industry performs well in phone customer service, but lags in
web customer experience, says new research from eGain
Sector also misses out on revenue opportunities by not consistently responding to sales-related email queries or cross-sel

Industry performance in 2010 improves slightly over 2009 in web self-service, but remains flat and barely "average" in overall service, according to latest research from eGain