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web-self-service
Press Release
Dec 8, 2011
EGain Establishes Direct Business Operations In Germany
Customer service and eCommerce industry veterans will lead eGain Deutschland
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Press Release
May 3, 2011
EGain Inducted Into KMWorld's 2011 "Hall Of Fame"
A knowledge management pioneer is recognized for its trendsetting innovations
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Press Release
Mar 10, 2011
Chain Reaction Cycles On Fast Track For Customer Service Excellence With EGain
World's largest online bike store chooses eGain® Mail™ to deliver superior email customer service for business growth
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Press Release
Feb 22, 2011
Egain Appoints a Strategic Partner To Address Customer Service Challenges In The Italian Market
Relationship with TFOUR will fulfil the market need for superior customer service solutions
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Press Release
Mar 25, 2010
Insurance industry performs well in phone customer service
Insurance industry performs well in phone customer service, but lags in web customer experience, says new research from eGain Sector also misses out on revenue opportunities by not consistently responding to sales-related email queries or cross-sel
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Press Release
Feb 23, 2010
Multichannel experience most dysfunctional aspect of customer service, according to new North America research study
Industry performance in 2010 improves slightly over 2009 in web self-service, but remains flat and barely "average" in overall service, according to latest research from eGain
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